Using Reputic with AI Assistants (MCP)

Reputic supports the Model Context Protocol (MCP), an open standard created by Anthropic that lets AI assistants like Claude connect directly to external services. Once connected, you can manage your reviews, generate replies, and pull insights just by having a conversation with your AI assistant — no manual navigation required.

What is MCP?

MCP (Model Context Protocol) is a standardized way for AI assistants to securely access and interact with external tools and data. Instead of copying and pasting review text into a chat window, MCP gives your AI assistant a live, authorized connection to your Reputic account. The assistant can then call Reputic tools on your behalf, with your explicit permission.

What You Can Do

Once connected, you can ask your AI assistant to:

• "Show me my most recent reviews from the last week"
• "Generate a professional reply for the negative review about slow service"
• "What are my top positive insights right now?"
• "How does my average score compare to the industry benchmark?"
• "Create a new Google Maps review source for my second location"
• "What widgets do I have set up?"
• "Give me a summary of my latest sentiment report"
• "What subscription plan am I on and what features do I have access to?"

The assistant uses Reputic's tools behind the scenes and presents the results in a natural, readable format.

Prerequisites

• An active Reputic account
• Claude Desktop installed (download here)
• At least one connected review source (optional, but recommended)

Connecting Claude Desktop

Step 1: Open Claude Desktop Settings

1. Open Claude Desktop
2. Navigate to Settings (gear icon, or via the application menu)
3. Select MCP Servers

Step 2: Add the Reputic Server

Add the following configuration to your MCP servers list:

{
  "mcpServers": {
    "reputic": {
      "url": "https://platform.reputic.app/mcp"
    }
  }
}

Save the configuration and restart Claude Desktop for the changes to take effect.

Step 3: Authorize the Connection

The first time you ask Claude to use a Reputic tool, it will trigger the OAuth authorization flow:

1. A browser window opens with the Reputic authorization screen
2. Log in to your Reputic account if prompted
3. Review the requested permissions and click Authorize
4. Claude Desktop receives the access token automatically
5. The connection is ready to use

You only need to authorize once. Claude Desktop stores the access token securely and reuses it for all future requests.

Available Tools

Reputic exposes 14 tools through MCP. Your AI assistant can use any combination of these during a conversation:

Example Conversation

Here is an example of how a conversation with Claude might look after connecting Reputic:

You: I got a bad review this morning. Can you find it and draft a reply?

Claude: I'll look up your most recent low-rated reviews. (calls list-reviews with a filter for 1–2 star ratings, sorted by date)

Found a 2-star review posted today on Google Maps: "Waited 45 minutes for our food and the waiter never checked on us."

Here is a draft reply:

"Thank you for sharing your experience. We sincerely apologize for the wait and the lack of attentiveness from our team — that is not the standard we hold ourselves to. We would love the chance to make this right. Please reach out to us at [contact] so we can speak with you directly."

Would you like me to adjust the tone or length?

The assistant handles the tool calls transparently, letting you stay focused on the conversation.

Security and Privacy

Reputic's MCP integration is built on OAuth 2.1, the same authorization standard used by major platforms like Google and GitHub.

• Scoped access: The AI assistant only has access to the tools listed above. It cannot access billing information, change your password, or perform actions outside the defined scope.
• Data isolation: Your review data is never shared with other Reputic accounts. Each connection is tied to your authenticated session.
• Revocable at any time: You can disconnect Claude's access from Profile > OAuth Apps in the Reputic platform. Revoking access immediately invalidates the token.
• No data stored by the assistant: Claude does not retain your review data between conversations.

Troubleshooting

Claude does not see the Reputic server after adding the config

• Confirm the JSON syntax is valid (no missing commas or brackets)
• Restart Claude Desktop after saving the configuration
• Check that the URL is exactly https://platform.reputic.app/mcp

Authorization window does not open

• Ensure your browser is not blocking pop-ups from Claude Desktop
• Try manually visiting https://platform.reputic.app/mcp to confirm the server is reachable

"Unauthorized" error when using a tool

• Your access token may have expired or been revoked
• Go to Profile > OAuth Apps and revoke the existing Reputic entry, then reconnect from Claude Desktop to re-authorize

Tool returns no results

• Confirm you have at least one connected review source under Review Sources
• Check that the review source has completed its initial import

Related Articles

• Getting Started with the Reputic API
• Managing OAuth Apps

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