Privacy Policy

1. Introduction

Welcome to Reputic. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events (collectively, the “Services”).

Please read this privacy policy carefully as it will help you understand what we do with the information that we collect.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Services to you.

Personal Information

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Name and contact details (email address, phone number, business address)
• Billing information and payment details
• Business information (company name, role, industry)
• Account credentials
• User preferences and settings

Usage Data

We may also collect information about how the Services are accessed and used. This usage data may include:

• Your computer’s Internet Protocol address (IP address)
• Browser type and version
• The pages of our Services that you visit
• The time and date of your visit
• The time spent on those pages
• Unique device identifiers
• Other diagnostic data

Business Data

As part of providing our reputation management services, we collect and process data related to your business’s online presence, including:

• Reviews and ratings from third-party platforms
• Customer feedback and comments
• Business profile information from review platforms
• Response history and interaction with customers

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our Services
• Improve, personalize, and expand our Services
• Understand and analyze how you use our Services
• Develop new products, services, features, and functionality
• Communicate with you, including for customer service, updates, and marketing purposes
• Process your transactions and manage your account
• Find and prevent fraud
• For compliance purposes, including enforcing our Terms of Service, or other legal rights

Legal Bases for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• Where we need to comply with a legal obligation
• Where you have provided consent for a specific purpose

4. Information Sharing and Disclosure

We may share your information with third parties in certain situations. We do not sell or rent your personal information to third parties for marketing purposes.

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Payment processors
• Data analytics providers
• Customer service providers
• Email and SMS service providers
• Technical infrastructure providers

These third parties are only permitted to use your personal data to the extent necessary to perform these services on our behalf and are required to maintain the confidentiality and security of your data.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Services.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Your Choices Regarding Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on our website in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

7. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access and Information

You have the right to request information about how we process your personal data and to obtain a copy of the personal data we hold about you.

Rectification

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Erasure

You have the right to request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Data Portability

You have the right to request that we provide you with your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Objection

You have the right to object to the processing of your personal data in certain circumstances, such as for direct marketing purposes.

Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our marketing communications or by contacting us directly.

9. Children’s Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Reputic
Email: [email protected]

We will respond to your inquiry within 30 days.