Privacy Policy

Introduction

Reputic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review management platform and related services.

Please read this privacy policy carefully. By using Reputic, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you register for an account, we collect:

Name and email address
Business name and contact information
Billing information and payment details
Profile information you choose to provide

Business Data

To provide our services, we collect and process:

Review data from connected platforms (Google, TripAdvisor, Booking.com, etc.)
Business listing URLs and identifiers
Response templates and AI-generated reply suggestions
Analytics and insights derived from your review data

Automatically Collected Information

When you access our platform, we automatically collect:

Device and browser information
IP address and location data
Usage patterns and feature interactions
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our review management services
Aggregate and analyze reviews from multiple platforms
Generate AI-powered insights and reply suggestions
Process transactions and send related information
Send service updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent or unauthorized activities
Comply with legal obligations

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: With third-party vendors who assist in providing our services (payment processors, cloud hosting, analytics)
AI Processing: With AI service providers (such as OpenAI) to generate insights and reply suggestions. Your data is processed according to their privacy policies.
Legal Requirements: When required by law, subpoena, or other legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given explicit permission

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Secure data centers with physical security measures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Review data is retained according to your subscription plan settings and can be deleted upon request.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to processing of your data for certain purposes
Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

Cookies and Tracking

We use cookies and similar technologies to:

Keep you logged in to your account
Remember your preferences and settings
Understand how you use our platform
Improve our services based on usage patterns

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.