Managing Your Reviews

Reputic brings all your reviews from connected platforms into a single, organized view. See incoming reviews, analyze sentiment, and craft responses, all without switching between platforms.

Prerequisites

Active Reputic account
At least one connected review source
Reviews synced to your account

Accessing Your Reviews

Navigate to Reviews in the sidebar to access your centralized review management dashboard.

Reviews page overview showing the review list and detail panel

The page is organized into two main sections:

Review List (left): A scrollable list of all reviews
Review Detail Panel (right): Full details for the selected review

Understanding the Review List

Each review in the list shows key information at a glance:

Review list showing reviews from multiple platforms

Review Card Information

Each review card displays:

Platform Logo: Identifies the source (Google, TripAdvisor, Booking.com, etc.)
Reviewer Name: The customer's name or "Anonymous" if not provided
Date: When the review was posted
Sentiment: POSITIVE or NEGATIVE, determined by AI analysis
Review Preview: A snippet of the review text
Score: The star rating (1.0-5.0)

Pagination

At the bottom of the review list, pagination controls let you navigate through all your reviews. The header shows the current page (e.g., "Showing 1-10 of 365").

Filtering Reviews

Use filters to quickly find specific reviews. Click Show filters to reveal the filter options:

Filter options for Score, Sentiment, and Source

Available Filters

Score: Filter by star rating (1-5 Stars, or All Scores)
Sentiment: Filter by AI-detected sentiment (Positive, Negative, or All)
Source: Filter by review platform (Google, TripAdvisor, Booking.com, etc.)

Active filters are displayed below the filter bar. Click Hide filters to collapse the filter panel.

Review Detail Panel

Click any review in the list to view its full details in the right panel:

Review detail panel showing full review information

Review Header

The header shows:

Sentiment Badge: POSITIVE or NEGATIVE
Reviewer Name: The customer who left the review
Date: When the review was posted
Platform: The source platform with logo

Star Rating

A visual star display shows the overall rating, along with the numeric score (e.g., 5.0).

Full Review Text

The complete review text is displayed, giving you full context for the customer's feedback.

Detailed Scores

For platforms that support subcategory ratings (like Google Hotels), you'll see breakdown scores for categories like:

Rooms
Service
Location

Suggested Reply

Reputic's AI generates a suggested reply tailored to the review. The suggestion:

Addresses the reviewer by name
Acknowledges their specific feedback
Maintains a professional, friendly tone

Click Copy to copy the suggested reply to your clipboard, then paste it into the review platform to respond.

Extracted Insights

The AI automatically extracts key insights from each review:

Category: The aspect being discussed (Service, Rooms, Location, etc.)
Sentiment: Whether the insight is Positive or Negative
Summary: A brief description of the insight
Quote: The relevant excerpt from the review

These insights help you understand exactly what customers loved or what needs improvement.

Tips

Pro Tip: Use the Sentiment filter to quickly find negative reviews that need immediate attention. Responding promptly to complaints can turn unhappy customers into loyal advocates.

Pro Tip: Review the AI-suggested replies carefully before posting. While they're a great starting point, adding a personal touch makes your response feel more genuine.

Pro Tip: Check the Extracted Insights across multiple reviews to spot patterns. If the same category appears frequently in negative reviews, it may indicate a systemic issue worth addressing.

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