Dashboard Overview

Your Reputic dashboard gives you a centralized view of your online reputation at a glance. Monitor key metrics, track sentiment trends, and identify areas for improvement, all in one place.

Prerequisites

• Active Reputic account
• At least one connected review source
• Reviews synced to your account

Navigating Your Dashboard

After logging in, you'll land on your dashboard. Here's what you'll see:

The dashboard is organized into several sections, each designed to help you understand your reputation quickly.

Key Metrics at a Glance

At the top of your dashboard, you'll find four key performance indicators:

Total Reviews

Shows the total number of reviews across all connected platforms. The percentage indicator shows growth compared to the previous month.

Average Score

Displays your overall rating on a scale of 0-5. A visual indicator shows where you fall on the scale.

Positive Sentiment

The percentage of reviews with positive sentiment, determined by Reputic's AI analysis.

Negative Sentiment

The percentage of reviews with negative sentiment. Use this to identify potential issues that need attention.

Review Score Distribution

The bar chart visualizes how your reviews are distributed across star ratings (1-5). This helps you understand the breakdown of customer satisfaction levels.

Sentiment Analysis

The pie chart provides a visual split between positive and negative sentiment across all your reviews. This gives you a quick understanding of your overall reputation health.

Top Insights

The dashboard highlights your most significant insights:

Top Positive Insights

These show what customers love about your business. Each insight includes:

• Category: The aspect being praised (e.g., Location, Service, Rooms)
• Description: A summary of the positive feedback
• Quote: An actual excerpt from customer reviews

Top Negative Insights

These highlight areas that need improvement. Use these to identify patterns in customer complaints and prioritize fixes.

Key Insights Summary

At the bottom, you'll find AI-generated key insights that summarize:

• Positive feedback trends: How customer satisfaction is changing
• Score analysis: Context about your average rating
• Areas for improvement: Actionable recommendations based on negative reviews

Tips

Pro Tip: Check your dashboard weekly to spot trends early. A sudden increase in negative sentiment may indicate an issue that needs immediate attention.

Pro Tip: Use the insights to prioritize improvements. Focus on categories that appear frequently in negative reviews for the biggest impact on your overall rating.

Need help? Contact Support