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Managing Your Subscription

Billing

Managing Your Subscription

The Subscription page lets you view your current plan and manage your billing. Reputic uses Stripe for secure payment processing, so your payment details are never stored on our servers.

Prerequisites

  • Active Reputic account

Viewing Your Current Plan

Click Subscription in the bottom section of the sidebar.

Subscription page showing current plan and cancel option

The page displays your current plan name (e.g., "Premium") and gives you the option to cancel.

Free Trial

New Reputic accounts start with a 14-day free trial that includes full access to every feature, reviews, insights, reports, widgets, and AI-powered reply suggestions.

When the trial ends, you'll need to subscribe to continue using Reputic.

Canceling Your Subscription

  1. Navigate to Subscription in the sidebar
  2. Click Cancel Subscription
  3. Confirm the cancellation

After canceling:

  • You keep full access until the end of your current billing period
  • No further charges will be made
  • Your account and data remain intact, nothing is deleted

Note: Canceling your subscription is not the same as deleting your account. Your reviews, insights, and settings are preserved. To permanently remove your data, see Managing Your Account.

Reactivating Your Subscription

If you've canceled and want to come back:

  1. Navigate to Subscription in the sidebar
  2. Follow the prompts to resubscribe
  3. Your data is right where you left it

As long as you haven't deleted your account, all your reviews, insights, and widget configurations remain available when you reactivate.

Payment & Security

  • Billing is handled securely through Stripe
  • Your credit card details are never stored on Reputic servers
  • You can update your payment method through the billing portal

Tips

Pro Tip: If you're unsure about continuing, cancel rather than delete. Canceling preserves your data, so you can pick up exactly where you left off if you decide to return.

Pro Tip: Make the most of your trial by connecting all your review sources in the first few days. The more reviews Reputic imports, the more useful your insights and reports become.

Need help? Contact Support